Customer Support Representative (English)

Full Time
Australia
Posted 1 year ago

Premium Forex and Crypto Broker for Retail Traders & Private Investors

JP Finance is a Premium Financial Service Provider for the Retail trading community.

We provide Thousands of traders from around the world with a high-end solution for their trading and investing needs. specifically in the crypto-currency Sphere

JP Finance is operating in full transparency with its clients’ interest in mind. Since 2019 JP Finance has taken off and success brings growth.

To facilitate this growth, we need the right people to become part of this team. Enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun.

We offer competitive fees and great benefits for the right applicant.


What will you be doing

Responsibilities:

  • Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
  • To actively engage with new client leads and activate them as new clients
  • Assist clients with their KYC procedure
  • Provide a tour around the trading platform
  • Keep open communication between the departments to resolve any issues
  • Provide direction and guidance to clients for using the Company’s trading system
  • Build client trust and satisfaction through professional support and training

Requirements

  • Fluent English (written and verbal)
  • University/College Degree
  • At least 1 years of experience in a similar position
  • Excellent communication skills, both verbal and written
  • An additional fluent European language will be considered as an advantage

If this Position Something for you?

then don’t wait and apply, and hopefully, you will become part of the JP Finance Team

Job Features

Job CategoryCustomer Support

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